Center Director | Job Description

General Description

The Center Director has the responsibility for the day-to-day operations and delivery of client services in the pregnancy medical clinic. The Center Director works under the direction and oversight of the Director of Client Services. This includes the oversight and training and management of all staff and volunteer patient/client advocates and the implementation of the programs provided to meet client needs.

Supervision

The Center Director will be under the supervision of the Director of Client Services. There will be a yearly written and oral evaluation as well as regular Directors meetings.

Supervises

The Center Director supervises all Staff and Volunteer Patient/Client Advocates

Qualifications

1. Be a committed Christian who has and demonstrates a personal relationship with Jesus Christ as Savior and Lord, as defined in the Bible.
2. Exhibit strong commitment and dedication to the pro-life position, to sexual purity, and to complete confidentiality.
3. Sign prior to hiring that you agree with and will uphold the Statement of Faith, the Statement on Marriage and Sexuality, the Statement on the Family, and our Statement of Principle and Core Values.
4. Agree with and uphold the Policies and Procedures of the organization as outlined in the most current edition of the board-approved Policies and Procedures Manual.
5. Be an active affiliate of a local Bible-believing church, and provide a pastor’s reference along with the employment application.
6. Have an associate’s or bachelor’s degree, preferably in a helping field, or related experience equivalent.
7. Have one year of experience as a volunteer in some ministry capacity.
8. Have two years of experience in a helping profession in a position requiring management experience or equivalent.
9. Exhibit skill in interpersonal communication, public speaking, and problem solving and be able to carry out responsibilities with little or no supervision.
10. Be able to provide spiritual leadership and support to other staff and volunteers in the pregnancy medical clinic.
11. Be able to develop and implement the mission and vision as goals are set by the board of directors.
12. Employees are required to participate in and/or lead staff devotional times, prayer times, and Bible studies as requested.

Responsibilities: General

1. To make prayer an integral part of daily life, both in practice and by example.
2. To understand that Hope Women’s Centers is a Christian organization, and that the employees and volunteers of Hope Women’s Centers act in a role similar to that of ministers, missionaries, and Bible teachers.
3. To follow policies and procedures to ensure consistent operations in all centers.

Administrative:

1. To review client files, peer counselor summaries, and offer suggestions and encouragement to the center staff and volunteers client advocates
2. To oversee the record-keeping and effective follow-up of patients/clients.
3. To oversee the scheduling of center staff and volunteer client advocates.
4. To handle routine business calls and refer calls, as necessary.
5. To maintain good communication with the Director of Client Services on issues relating to client or staff needs, progress, problems, goal setting, and implementation of all aspects of the pregnancy medical clinic.
6. Prepare Florida Pregnancy Support Services Program Monthly Monitoring Reports and Wellness STI Records.

Client Services:

1. To oversee staff and volunteer patient/client advocates as they provide services.
2. To provide advocacy services for patients/clients when other staff or volunteers are not available or when their skills are inadequate to meet the needs.
3. To work with the medical staff to ensure smooth transition between the client advocacy program and the delivery of medical services.

Training:

1. To assist in conducting Volunteer Orientation Seminars, as requested by the Director of Client Services
2. To oversee the in-house training of volunteer Client Advocates.
3. To encourage the volunteers to earn the required credits in our Lifelong Learners Continuing Education Program.
4. To work with the Director of Client Services to plan the quarterly volunteer in-service meetings.

Supervision/Evaluation:

1. To assess and evaluate staff and volunteer client advocates’ performance and to complete an annual evaluation of all staff and volunteer client advocates.
2. To be available to the staff and volunteer client advocates for information, questions, and assistance with difficult client cases.

Accountability:

The role of the Center Director furthers the mission of Hope Women’s Centers by encouraging and equipping women to make informed decisions regarding unexpected pregnancies, and by ensuring that the love of God is shown in word and deed as the mission is carried out by performing the duties outlined in this job description.

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Hope Women’s Centers reserves the right to revise the job or to require that other or different tasks be performed as assigned.           

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Hope Restored Coordinator | Job Description

Principle Function:

The Hope Restored Coordinator provides support, training, and vision for a county-wide ministry to post-abortive women and men.
This position is a non-exempt position and will be subject to an hourly wage. It can be full-time or part-time, according to a regular schedule established by the Executive Director.

Reports to: Director of Client Services
Supervises: Hope Restored Facilitators and Volunteers

Qualifications:

1. Be a committed Christian who has and demonstrates a personal relationship with Jesus Christ as Savior and Lord.
2. Exhibit strong commitment and dedication to the pro-life position, to sexual purity, and to complete confidentiality.
3. Agree with and be willing to uphold the Statement of Principle, Statement of Faith, Our Core Values and all Policies and Procedures of the center.
4. Be an active affiliate of a local church.
5. Have an associate’s or bachelor’s degree, preferably in a helping field, or related experience equivalent.
6. Have one year of experience as a volunteer in some ministry capacity.
7. Have two years of experience in a helping profession in a position requiring management experience or equivalent.
8. Exhibit skill in interpersonal communication, public speaking and problem solving and be able to carry out responsibilities with little or no supervision.
9. Be able to provide spiritual leadership and support to the volunteers.
10. Be able to develop and implement the mission and vision as goals are set by the Executive Director.
11. Be an alumnus of an Abortion Recovery Ministry.

Major Responsibilities: General

1. To make prayer an integral part of daily life, both in practice and by example.
2. To follow policies and procedures to ensure consistent operations.
3. To recruit, train, equip, oversee, and evaluate all Abortion Recovery leadership.

Administrative

1. To develop new leadership and identify where current leaders need growth.
2. Be available to make presentations as needed about Post Abortion Syndrome, its reality, presence, symptoms, effect and potential healing. Develop oral and written communications,
   i. e. blogs for the Friends of Hope website and post appropriate articles on a regular basis on social media (primarily on our Friends at Hope Facebook page).
3. To meet regularly with the Director of Client Services to advise of program progress or any current problems.
4. To attend monthly staff meetings.
5. To submit monthly reports to the Director of Client Services for review, record keeping and reports for the Executive Director and Board of Directors.
6. To promote and participate in all fundraising events.
7. To assist with Volunteer Orientation Seminars, providing a personal testimony about the value of our Hope Restored Program.

Supervision/Evaluation

1. To assess and evaluate the volunteers’ performance.
2. To be available to the volunteers for information, questions, and assistance with difficult cases.
3. To be available for interpretation and implementation of the Policies and Procedures.
4. To maintain personnel records for facilitators/volunteers.

Accountability:

The Hope Restored Coordinator will receive an annual written and oral evaluation from the Director of Client Services.

The role of the Hope Restored Coordinator furthers the mission of Hope Women’s Centers by encouraging and equipping women and men to make informed decisions regarding unplanned pregnancies, and by ensuring that the love of God is shown in word and deed as the mission is carried out by performing the duties outlined in this job description.

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Patient Advocate | Job Description

General Description

A Patient Advocate of Hope Women’s Centers works under the direction and oversight of the Center Director. The Patient Advocate functions as instructed by the Center Director to carry out the mission and vision of Hope Women’s Centers in a manner of excellence and integrity.

Supervision

The Patient Advocate will be under the supervision of the Center Director. There will be a yearly written and oral evaluation.

Qualifications

1. Committed Christian who has and demonstrates a personal relationship with Jesus Christ as Savior and Lord, as defined in the Bible.
2. Exhibit strong commitment and dedication to the pro-life position, to sexual purity, and to complete confidentiality.
3. Sign prior to hiring that you agree with and will uphold the Statement of Faith, the Statement on Marriage and Sexuality, the Statement on the Family, and our Statement of Principle and Core Values.
4. Agree with and uphold the Policies and Procedures of the organization as outlined in the most current edition of the board-approved Policies and Procedures Manual.
5. Be an active affiliate of a local Bible-believing church and provide a pastor’s reference along with the employment application.
6. Exhibit skill in interpersonal communication.
7. Be able to provide spiritual leadership and support to patients.
8. Be able to develop and implement the mission and vision as goals are set by the board of directors.
9. Employees are required to participate in and/or lead staff devotional times, prayer times, and Bible studies as requested.

Responsibilities: General

1. To make prayer an integral part of daily life, both in practice and by example.
2. To understand that Hope Women’s Centers is a Christian organization, and that the employees and volunteers of Hope Women’s Centers act in a role similar to ministers, missionaries, and Bible teachers.
3. To follow policies and procedures to ensure consistent operations in all centers.

Administrative:

1. To enter data for accurate record-keeping and effective follow-up of patients.
2. To handle routine business calls related to center business; refer calls as necessary.
3. To maintain good communication with the Center Director on issues relating to patients or staff needs, progress, problems, goal setting, and implementation for all aspects of the pregnancy medical clinic.

General Staff Duties:

1. To provide patient advocacy services for patients
2. To work with the medical staff to ensure smooth transition between the patient advocacy program and the delivery of medical services.
3. To complete the required training and attend quarterly training opportunities
4. To encourage volunteers to pursue learning via our Making Life Disciples program, Authentic Life Curriculum and the FPSSP Basic Patient Advocacy Training Course.
5. Attend all prayer times and staff meetings
6. Attend all Hope events (SOHLS, Legacy Partners Dinner, Walk for Life) and any other events as needed by the Executive Director
7. Commit to being an active learner and staying educated about the life issue

Accountability:

The role of the Patient Advocate furthers the mission of Hope Women’s Centers by encouraging and equipping women and men to make informed decisions regarding unexpected pregnancies, and by ensuring that the love of God is shown in word and deed as the mission is carried out by performing the duties outlined in this job description.

Hope’s Employment Policies

As stated in the Policies and Procedures Manual, Part I, Page 2, Hope Women’s Centers does not enter into employment contracts with its employee or volunteers. This Policies and Procedures Manual is not a contract, and it can be changed at any time. Hope Women’s Centers recognizes the right of its employees and volunteers to terminate their employment/volunteer relationship with Hope Women’s Centers at any time for any reason. Similarly, Hope Women’s Centers reserves the right to terminate its employment and/or volunteer relationship with any employee or volunteer at any time for any reason.

The above job descriptions are not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Hope Women’s Centers reserves the right to revise the job or to require that other or different tasks be performed as assigned.